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- Quick answers to chats, support requests, and calls
- Extensive self-help resources like our community forum and our library of help articles
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Sign in to your accountRelease Notes
- 28 August 2020: Campaign and Attribution Systems Updated
- 28 August 2020: Conversion Goals Now Available
- 17 August 2020: Navigation Bar Updated
- 17 August 2020: Regarding File Paths in Documentation
- 08 July 2020: Multi-Column Forms Now Available
- 06 July 2020: Sunsetting "How Did You Hear About Us?" Functionality
Featured Content
Setting Up SharpSpring
- Activating New SharpSpring Accounts
- Setting Up and Configuring SharpSpring
- Tracking Your Websites in SharpSpring
- Authenticating Emails: DKIM and SPF
- Available SharpSpring System Fields
- Creating Custom Fields
Settings
- Using Video Calls
- My Stuff Overview
- Company Profile Overview
- SharpSpring User Roles Overview
- Adding and Managing SharpSpring Users
- Launchpad Overview
Billing Info
- Managing Billing Info Settings for Clients in the United States
- Managing Billing Info Settings for Clients in the European Union
- Managing Billing Info Settings for Clients in Australia, Canada, or New Zealand
- Managing Billing Info Settings for Clients Not in Australia, Canada, the European Union, New Zealand, or the United States
- Troubleshooting Failed Charge Error Messages
Mail Sync
- Mail Sync Overview
- Troubleshooting Mail Sync
- Troubleshooting IMAP Sync Errors
- Enabling and Configuring Mail Sync for Custom Providers
- Enabling and Configuring Mail Sync for Google Accounts
- Enabling and Configuring Mail Sync for Gmail
Support
- Providing Feedback and Feature Requests with Sharp Ideas
- Help Center Overview
- SharpSpring Glossary
- Getting Support
- Using SharpSpring Live Chat
- Support Standards
Security
Getting Started
- Import Tool Overview
- Creating DateTime Fields
- Organizing and Reordering Custom Fields and Categories
- Using the Attachment URL Custom Field
- Adding Your Logo to Notifications
- Creating Advanced Searches in the Contact Manager
Importing Contacts
- Import History Overview
- Using SharpSpring ID for Imports and Data Migration
- Importing Double Opt-In Lists
- Formatting .CSV Files for Import
- Importing and Mapping Contacts from .CSV Files
- Saving .CSV Files
Contact Manager
- Contact Manager Overview
- Life of the Lead Icons and Overview
- Understanding Lead Status
- Manually Creating and Cloning Contacts
- Editing and Reassigning Leads in SharpSpring
- Manually Adding Contacts to Lists
VisitorID
- VisitorID Overview
- Configuring VisitorID
- Segmenting VisitorID by Site
- Configuring Daily VisitorID Results
- Excluding Domains from VisitorID Results
- Understanding Convert to Lead
Getting Started
Email Design
- Email Designer Panel Overview
- Email Layout Editor Overview
- Email Content Editor Overview
- Legacy, Simple, and Designer Email Template Differences
- Creating Dynamic Emails
- Creating Litmus Email Render Tests
Email Templates
Email Analytics
Compliance
- Using Email Engagement Tools
- Acceptable and Prohibited Email Content
- Email Best Practices
- New Sender Best Practices
- Understanding SharpSpring Email Sender Status
- Understanding Email Reputation
Getting Started
Visual Workflows
Action Groups
- Action Groups Overview
- Time-Based Automations Overview
- Creating Time-Based Automations
- Creating Action Groups
- Understanding Opportunity and Account Automation
- Scheduling Action Groups to Lists
Lists
- Creating Confirmed Opt-In Processes
- Lists Overview
- Reconfirming Lists
- Creating Lists from Custom Fields
- Setting List Tags
- Creating Sample Lists
Sales Optimizer
- Sales Optimizer Overview
- Creating Opportunity Workflows
- Creating Visual Workflows for New Opportunities
- Creating Opportunity Automation Based on Pipeline Stage Changes
- Scheduling Sales Task Reminders in Visual Workflows and Action Groups
- Sales Optimizer Tasks Report Overview
Lead Scoring
Personas
Site Tracking
- Web Insights Overview
- Understanding Cookies
- Adding GDPR Tracking Consent Banners to External Websites
- Creating Automation with Opted In Leads
- Adding Tracking Codes to Wordpress
- For Developers: Adding Dynamic Web Content to Tracking Codes
Chatbots
Getting Started
SharpSpring Forms
- Using SharpSpring Forms
- Configuring Form Designs
- Creating Form Buttons
- Understanding Form Settings
- Styling Forms with Stylesheets
- Editing Form Thank You Page Settings
Third-Party Forms
- Connecting Facebook Lead Ads with SharpSpring
- Connecting Gravity Forms
- Gravity Forms Integration Tool
- Using Checkbox Fields and Subfields for Gravity Forms
- Connecting Formidable Forms
- Formidable Forms Integration Tool
Native Forms
Getting Started
SharpSpring CRM
Sales Pipeline
Sales Reports
- Using Custom Reports
- List of Custom Report Widgets
- Sales Reports Overview
- Pipeline Value Report Overview
- Opportunity Health Report Overview
- Conversion Analysis Report Overview
Sales Dialer
Meetings
- Meetings Overview
- Connecting Email Accounts to Meetings
- Creating and Previewing Meetings
- Sharing Meetings
- Editing Settings for Meetings
- Administrator Settings for Meetings
Accounts
API
Perfect Audience
Shopping Cart
External Connections
- WebEx Integration Overview
- Zapier Integration Overview
- Creating Automation with Zapier
- Submitting to Native Forms Using Webhooks by Zapier
- Syncing Office365 and SharpSpring with Zapier
- Wix Integration Overview
Salesforce
- Salesforce Integration Overview
- Resetting Salesforce Tokens
- Understanding Salesforce Sync
- Understanding Common Salesforce Errors
- Understanding Salesforce Daily API Limits
- Creating Lead Score Widgets
Release Information
- 28 August 2020: Campaign and Attribution Systems Updated
- 28 August 2020: Conversion Goals Now Available
- 17 August 2020: Navigation Bar Updated
- 17 August 2020: Regarding File Paths in Documentation
- 08 July 2020: Multi-Column Forms Now Available
- 06 July 2020: Sunsetting "How Did You Hear About Us?" Functionality