|Granular Unsubscribe enables you to give your leads the option to only unsubscribe from a portion or category of your emails, providing you the ability to continue emailing them based on their interests. This article will detail how to enable granular unsubscribes.
Important: Once you have completed the setup process for Granular Unsubscribe, you will be unable to create new categories or rename existing categories. Please review all of your categories and possible future categories in advance of completing setting up this feature.
To enable and set unsubscribe categories, do the following:
Note: When adding new categories, add the various types of outbound content your client has available. Common examples would include Newsletters, Updates, and Promotions.
Once categories are created, all email content must be added into at least one of the categories you have created. If you fail to assign all emails, your granular unsubscribe will not be activated.
To test created unsubscription categories, do the following:
Note: The unsubscribe link only shows up for bulk emails, and will not show for a Smart Mail send.
The granular unsubscribe categories that you just created will show up as checkbox fields under the Unsubscribe me from the following emails section when a lead clicks the unsubscribe link in their email.
Viewing Lead Unsubscribes
You can see what category a lead unsubscribed from. To see lead unsubscribes, do the following:
Deactivating Granular Unsubscribes
You can deactivate granular unsubscribes. To deactivate the feature, do the following: