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Disabling Tracked Devices

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Justin Garrett
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When you visit a tracked page in SharpSpring, your DeviceID is recorded and tied to your account. This article will detail how to disable device tracking. 

The following user roles can disable device tracking:

  • Administrators


Article Contents


Disabling Tracking

To disable tracking for a lead in SharpSpring, do the following: 

  1. In SharpSpring's top toolbar, click
    Contacts > Contact Manager.
  2. Select the contact with the tracked device that to be disabled.
  3. In the contact’s profile, under Memberships, click Devices.
  4. Click Disable Tracking next to the device to no longer be tracked.
  


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Note: This will not remove previously tracked leads from VisitorID. You will need to delete the lead if you want them removed from VisitorID.


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