Email Syncing is a powerful tool that allows you to connect your inbox to SharpSpring. Once enabled, any email you send through that inbox—and any Smart Mail that you send out of SharpSpring will be recorded. This way, you can keep track of you and your team’s emails with your leads.
This article will provide details and information on how to use G Suite to sync your Gmail mailbox with SharpSpring.
Article Contents
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Available with: |
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Marketing Automation |
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CRM Ultimate |
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CRM PRO |
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CRM Free |
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Toolbar: |
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Users: |
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Administrators |
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Company Managers |
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Marketing Managers |
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Sales Managers |
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Salespersons |
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Jr. Salespersons |
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Setting G Suite Administrative Parameters
Before you begin, you should ensure that you have the correct login credentials for the Gmail account that will be synced.
Important: SharpSpring has no control over how Google grants application permission. Google may change how permission is obtained at any time and without warning. These procedures are constantly changing. The following information may be outdated.
To set administrative parameters for syncing Gmail, do the following:
- In a browser tab, log into a Google account that has G Suite administrator privileges.
- In the Google toolbar, click
 Options.
- In the panel that appears, click
 Admin.
- Click Security.
- Click Basic Settings.
- Click the Allow users to turn on two-step verification checkbox.
- Click Save.
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Configuring User Gmail POP and IMAP Settings
To sync with SharpSpring, Gmail POP and IMAP settings need to be configured. To configure these settings, do the following:
- In a browser tab, log into the Gmail account that is to be synced.
- Click Options > Settings.
- In the Settings menu, click the Forwarding and POP/IMAP tab.
- In the POP Download section, click the Enable Pop for all mail radio button.
- In the IMAP Access section, click the Enable IMAP radio button.
- Click Save Changes.
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Configuring User Google Account Settings
Once administrative parameters have been set, user settings will need to be configured to properly connect with SharpSpring. To connect user Google settings, do the following:
- In a browser tab, log into the Gmail account to be synced.
- Click the user’s portrait.
- Click Google Account.
- Click Sign-In and Security.
- Enable Two-Step Verification, if it is not already enabled.
- Click App Passwords.
- Enter the password for the Gmail account.
- Create an app password for SharpSpring.
- Save the app password.
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This saved app password will be used as the password when connecting the Gmail account to SharpSpring.
Connecting Gmail in SharpSpring
- In a browser tab, log into SharpSpring.
- In SharpSpring’s top toolbar, click
 User Settings > Settings.
- In the left panel, under My Account, click
User Email Settings.
- Scroll down to the Account Setup section.
- In the Provider drop-down menu, select Gmail.
- In the Username field, enter the Gmail email address that will be synced.
- In the Password field, enter the password used to log in to the Gmail email address.
- Click Save Changes.
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Preventing In-House Blacklisting
Occasionally, email sent between company employees will result in failed syncs. To prevent this, do the following:
- In SharpSpring’s top toolbar, click
User Settings > Settings.
- In the left panel, under My Company, click Company Profile.
- Scroll down to the Email Syncing section.
- Uncheck the Prevent email between... checkbox.
- Click Save Settings.
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