When scheduling an Email Job in SharpSpring, your send will be subject to List Sampling. List Sampling is a protective measure used to ensure the response to an Email Job (receipts, opens, etc.) are in line with the expected return result. This article will cover the following:
Email Job Status
When an Email Job is scheduled, the job will move through the below statuses. The current status of the job will be listed next to the job name on the Email Jobs page.
- Queued: a short period of time during which the email job prepares to be sampled and sent
- Sampling: the email is sent to a portion of the list, during which time SharpSpring reviews the sampled recipient's interactions with the email
- Sending: the email has passed the sampling stage and the remaining list recipients will now be sent the email
- Delivered: the email has finished sending across the entire list. Recipient results (opens, clicks, etc.) will begin showing in the Email Job
- Cancelled: based on the results from the Sampling stage, the email did not have acceptable recipient results, and will not be sent to the remaining members of the list. Users will be notified of the cancellation with an in-application message.
How List Sampling Works
When you schedule an Email Job in SharpSpring, the list will be sampled to ensure the recipient response is in line with expected results. Below is an outline of the process an email goes through when being sampled.
- After an Email Job is scheduled, a portion of the List the job is scheduled against will receive the email.
- SharpSpring reviews the response results (opens, bounces, complaints, etc.) for the initial portion for the send.
- The sampling occurs for roughly 20 minutes, during which time SharpSpring reviews the interactions with the email across the sample size.
- After the sampling period and if the recipient responses are acceptable, SharpSpring will begin delivering the email to the remaining list recipients.
- If the recipient responses are unacceptable, SharpSpring will not deliver the email to the remaining list recipients. This is done to protect a customer's overall deliverability ranking. The results of the sampled send indicated that sending this email to the larger list population would negatively impact a customer's deliverability, so the send is stopped to protect the customer.
- An in-application message will appear notifying the customer of the inability to deliver the designed Email Job.