Personas are fictional representations of your customer audiences, designed to produce higher conversions by making personalized messaging simple. Personas in SharpSpring have many uses. Personas can be used for dynamic content in emails and landing pages, and they can be used as list rules for targeted email sends. Personas can be used by salespeople to shape the way you communicate with your leads during the sales cycle by allowing you to segment your customers and leads based on interests and behavior. This article provides a walkthrough on creating personas.
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| CRM Ultimate | |||||
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| Administrators | ✓ | ||||
| Company Managers | ✓ | ||||
| Marketing Managers | ✓ | ||||
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| Salespersons | |||||
| Jr. Salespersons | |||||
Persona Templates
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Personas need to be attributed to a persona template. Templates are comprised of widgets, which determine metadata, as well as the overall appearance of the template. Templates need to be set with widgets before personas can be created. To set or edit a template, do the following:
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Important: Any field changes made to the template will make the change across all personas. New fields and widgets will be added with default values.
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Options > Edit Template.
Edit.
Delete to delete widgets.
Widget Breakdown
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Widgets are pre-built blocks of text, graphs, and images. Widgets allow you to customize all information within a persona. Persona templates have many widgets available. Templates allow you to configure the following persona information: |
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| Widget Type | Description | |
| Avatar Widget | This widget handles the image associated with the persona. The available avatar images come preloaded. This widget cannot be accessed from the Edit Template menu and is accessed on the template itself. |
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| Demographics Widget |
This widget handles all supplementary information for the persona. This supplementary information is saved as metadata. Supplementary information is entered in the text box. |
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| Persona Question Widget |
This widget lists a question for the persona that best associates with a desired set of users. |
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| Bio Widget | This widget provides a general biography for the persona that best associates with a desired set of users. |
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| Custom Stories Widget |
This widget provides a way to add a series of additional questions, biographies, or other relevant content to better associate with a desired set of users. |
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| Slider Widget | This widget adds a slider with multiple available values. The values are represented by percentage. |
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| Range Widget | This widget adds a customizable data range slider to the template. | |
| Horizontal Bar Widget |
This widget adds a horizontal bar to the template. The bars are akin to bars in bar charts. |
Creating Personas
Once a persona template is set, you can start creating personas. To create a persona, do the following:
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Note: You can edit the Persona Question here. However, changes made to this field will change the field value for all personas.
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Deleting Personas
To delete a persona, do the following:
When deleting all personas, the persona functionality will be hidden within the application. This means that you will not see personas in dynamic content, automation, and the like. |
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