If you have Salesforce Sync enabled, you may exceed their allotted API daily call limit. These limits are administered within Salesforce and are typically set at 15,000 calls within a 24-hour period. This article discusses Salesforce API call limits. Please reach out to your Salesforce administrator if you have any concerns about daily limits.
The article provides information for the following User Roles:
What happens when you reach your Salesforce daily API limit?
When you have reached your Salesforce API daily limit you will receive a notification within your Salesforce Settings page. You will not be able to view your Contact or Lead mapping pages when this occurs because an API call is needed to view your current field mappings. The sync should resume in 24 hours from when you reached your limit.
NOTE: See the Step-by-Step Guide below for instructions to view your current daily limit of API requests in Salesforce
What counts towards my API limit?
The following table shows the relationship type and sync direction between Salesforce and SharpSpring that count towards your API limit.
|Opportunities(incl. Deal Stage)||Pull from Salesforce|
|Lead Score||Push to Salesforce|
|Events (form submissions, page visits, emails, email opens)||Push to Salesforce|
How can I reduce my usage of API Calls?
- Resolving errors found in Salesforce Error Log tab
- Unused field should be set to Unassigned/Do not include
- Use the Always use CRM value when mapping to the SharpSpring Standard Phone Number field
- Reduce amount of custom fields your syncing
- Check with your Salesforce Admin to see if other integrations are using API Calls
Follow these steps to check your Salesforce daily email limit.
Step 1: On Salesforce click Setup
Step 2: In the left side panel, click Company Profile, then select Company Information
Step 3: Within your Organization Details, view the field API Requests, Last 24 Hours to review the current requests