|SharpSpring enables you to import contacts or leads to a new list. This article will detail how to upload contacts to new lists.
To import contacts through the Import Tool, do the following:
Mapping List Members
When importing .CSV files, SharpSpring tries to automatically map certain standard fields like First Name, Last Name, and Email.
Important: Creating custom fields with the same name as system fields results in those system fields being rendered invisible and unusable in the platform. To restore system fields, contact SharpSpring Support. For more information on available system fields, refer to Available SharpSpring System Fields.
Note: Click the Make Custom Field box to import the column as a custom field.
Sender Reputation: Evaluating Imported Lists
When you import a new list, SharpSpring evaluates the overall quality of the list based on a variety of factors, including an evaluation done by a third-party verification service. If 45% or more of the list contains contacts with email addresses deemed invalid, toxic, or purchased, SharpSpring will not allow your import to continue.
SharpSpring has determined these lists would fall into the lowest 2.5% of list quality, and they have a high risk of damaging your sender reputation should an email send be attempted. This measure is taken to ensure the long-term health and viability of the platform and to protect your own sender and domain reputation.
In the rare case that a list is rejected due to low quality, SharpSpring's compliance team will be notified. Contact email@example.com for further clarification.
For more information about the evaluation of imported or created contacts and list rejections, refer to Using Email Engagement Tools.