Under the Can-Spam Act, all mass emails must include an opt-out link in every email. SharpSpring records the contacts who decide to unsubscribe from emails and displays those contacts in an easy to understand table format. You can even export the list to a CSV file.
The following User Roles have access to export to CSV:
- Marketing Manager
Follow these steps to export a list of unsubscribes.
Step One: On the toolbar, hover over Content, then in the drop-down, click Emails.
Step Two: At the top left panel, click Options, then in the drop-down select Unsubscribes.
Step Three: This is a list of all contacts that have unsubscribed, including the email they unsubscribed from. To export, on the top right, click Options, then in the drop-down, select Export to CSV.
Step Four: Click the link to go to the Export Manager.
Step Five: Select the CSV of your unsubscribes, and it will automatically download.