Under the Can-Spam Act, all mass emails must include an opt-out link in every email. SharpSpring records the contacts who decide to unsubscribe from emails and displays those contacts in an easy to understand table format. You can even export the list to a CSV file.
Step-by-step Guide to Export a List of Unsubscribes
Step 1: Click on "Content" in the top navigation bar.
Step 2: Select "Emails" in the drop down menu.
Step 3: In the left side panel, click on the gray gear symbol.
Step 4: Select "Unsubscribes" in the drop down menu.
Step 5: Here you will see a list of all contacts that have unsubscribed, including the email they unsubscribed from.
Step 6: To export, click on the gray "Options" box, located in the upper right corner of the page. Select "Export to CSV" in the drop down menu.
Step 7: Click on the link to go to the Export Manager.
Step 8: Select the CSV of your unsubscribes, and it will automatically download.
You should now know how to download all of your unsubscribes from SharpSpring!