|As an agency, you may want to be the main point of contact when your client runs into issues—or you may not have the time to be that resource.
For $99 per month, Direct Support allows for your clients to submit tickets directly to SharpSpring's support team, so you do not have to be involved in that process. You can choose to charge your agency or bill your client directly.
SharpSpring boasts one of the best support teams in the marketing automation industry. With an average response time less than 30 minutes, SharpSpring Support provides expert troubleshooting and training right at your fingertips.
This article will detail what Direct Support offers your clients and how to set it up within your agency account.
Setting Direct Support
To turn on Direct Support for your clients, do the following:
When setting up Direct Support, consider the following:
- Clients can be charged directly. In order to charge the client directly, there must be a credit card already on file within the client instance.
- Clients can see the cost. The $99 cost associated with Direct Support is in a client's Billing Plan Summary.
- Direct Support is available for trial users. New clients who have signed up for SharpSpring's free trial will have access Direct Support for free during their first month, if it is turned on.
- Clients can do many things with Direct Support. With Direct Support, clients can: