DomainKey Identified Mail (DKIM) authenticates SharpSpring’s emails. That way, even though emails are being sent from a SharpSpring-owned server, the receiving server knows that email is truly coming from you. This is an incredibly important step you must take before sending emails out of SharpSpring. In this article, you'll learn how to set up DKIM if you are using Namecheap.
The following users can set up DKIM:
- Administrators (with access to Namecheap)
Locating CNAME Settings in SharpSpring
You will need to have the domain verified before setting up DKIM. To verify domains, do the following:
Step One: In the top-right corner, click the icon.
Step Two: Click Settings.
Step Three: On the left side, under Features, click Email Settings.
Step Four: Click the DKIM and Sending Domains tab.
Step Five: Click the Add Domain button to verify your domain.
Step Six: Enter an email address tied to that domain.
Step Seven: Click Send Verification Email.
Step Eight: In your email inbox, open that email when it arrives.
Step Nine: Click the verification link.
Note: Once your domain is verified, you will see a Get My CNAME Settings link next to that domain.
Step Nine: Select Get My CNAME Settings. This is where your CNAME records are located.
Adding CNAME Records in Namecheap
To add CNAME records in NameCheap’s DNS Settings, do the following:
Step One: Log in to Namecheap or your DNS provider.
Step Two: Select the domain to authenticate.
Step Three: Click Manage.
Step Four: Click Advanced DNS.
Step Five: Under Host Records, click Add New Record.
Step Six: Choose CNAME as the type.
Step Seven: For the host value, use the Name field under CNAME Records.
Step Eight: For target, use the Data field under CNAME Settings.
Note: Automatic can remain as the default.
Step Nine: Repeat this process for all CNAME records in the CNAME Settings page.
Frequently asked questions:
Q. How can I check to see if I set the CNAME records up correctly?
A. I’d recommend using a tool called MxToolBox, insert the full key name from SharpSpring (example: em.yourdomain.com, s1._domainkey.yourdomain.com, etc.), change the search to CNAME Lookup and search. If successful, you should see the Data from SharpSpring (example: em.v*****.c********.e.marketingautomation.services) under the Canonical Name column in MxToolbox.
Q. How does this impact what my email looks like in the inbox?
A. The email will show the sending domain as the domain you have configured with DKIM (signed-by), and a return path (mailed-by) including that same domain.