Articles in this section

See more

Setting Up DKIM with GoDaddy

Avatar
Ivan
  • Updated
Follow
DomainKey Identified Mail (DKIM) and Sender Policy Framework (SPF) work in tandem to authenticate SharpSpring’s emails.

That way, even though emails are being sent from a SharpSpring-owned server, the receiving server knows that email is coming from you. This is an incredibly important step you must take before sending emails out of SharpSpring.

This article will detail how to set up DKIM and SPF if you are using GoDaddy.


Article Contents

     Available with:    
  Marketing Automation ✓  
  CRM Ultimate    
  CRM PRO    
  CRM Free    
        
  Toolbar:    
01NavSettings.png
       
  Users:    
  Administrators ✓  
  Company Managers    
  Marketing Managers    
  Sales Managers    
  Salespersons    
  Jr. Salespersons    
 


Verifying Your Domain

You will need to have verify the domain that you want to send from before setting up DKIM.

To verify domains, do the following:

  1. Open a new tab in your web browser.
  2. Log in to SharpSpring.
  3. Click Settings in SharpSpring's left toolbar.
  4. Click Company Email Settings, located under Features in the left panel.
  5. Click the DKIM and Sending Domains tab.
  6. Click the Add Domain button to verify your domain.
  7. Enter an email address tied to that domain.
  8. Click Send Verification Email.
  9. Open another tab in your web browser.
  10. Navigate to your email provider.
  11. Open that email when it arrives in your inbox.
  12. Click the verification link.
  13. Select Get My CNAME Settings. 
  


Click to enlarge.
 
Note: SharpSpring offers Professional Services to assist with configuring CNAME and DKIM.
 
Note: Once your domain is verified, you will see a Get My CNAME Settings link next to that domain.
 


Adding CNAME Records in GoDaddy

Once you have verified the domain that you want to send from, you can begin adding CNAME records to GoDaddy.

To add CNAME records in GoDaddy’s DNS Settings, do the following:

  1. Log in to GoDaddy or your DNS provider.
  2. Select Manage My Domains.
  3. Select the domain you want to authenticate.
  4. Scroll down to Manage DNS.
  5. Click Add, located under Records.
  6. Choose CNAME as the type.
  7. For the host value, use the first half of the Name field under CNAME Records that is before your domain:

       •  With host information, instead of adding
           em.makeyourmarketing.com, only add em.

       •  With domain information, only
           add s1._domainkey or s2._domainkey.
  8. For points to, copy the entire Data field under CNAME Settings.
  9. Repeat this process for all CNAME records in the CNAME Settings page.
  


Click to enlarge.
 
Note: When adding the host or domain value, GoDaddy automatically will append the domain to your host. As such, you will only need to add the first portion. The first half of the Name field will appear in a similar fashion to the following example:

s1._domainkey.
makeyourmarketing.us
 
Note: The TTL field can remain as the default value.
 
Important: The host and domain information regarding the Name field also applies to other web hosting services, such as Network Solutions.
 


Frequently Asked Questions

Q: Do I need to add SPF TXT records?
A: No. The em.makeyourmarketing.us CNAME record is the SPF record for SharpSpring.

Q: How can I check to see if I correctly set up the CNAME records?
A: MxToolBox is a tool that can help. With it, insert the full key name from SharpSpring, change the search to CNAME Lookup, and search. If successful, you should see the data from SharpSpring under the Canonical Name column in MxToolbox.

Q: How does this impact what my email looks like in the inbox?
A: The email will show the sending domain as the domain you have configured with DKIM (signed-by), and a return path (mailed-by), including that same domain.

Related articles

×

Why was this help article not helpful?

Still didn't find what you are looking for?