DomainKey Identified Mail (DKIM) authenticates SharpSpring’s emails. That way, even though emails are being sent from a SharpSpring-owned server, the receiving server knows that email is truly coming from you. This is an incredibly important step you must take before sending emails out of SharpSpring. In this article, you'll learn how to set up DKIM if you are using GoDaddy.
Verify Your Domain
You will need to have verify the domain that you want to send from before setting up DKIM. To verify domains, do the following:
Step One: In the top-right corner, click the icon.
Step Two: Click Settings.
Step Three: On the left side, under Features, click Email Settings.
Step Four: Click the DKIM and Sending Domains tab.
Step Five: Click the Add Domain button to verify your domain.
Step Six: Enter an email address tied to that domain.
Step Seven: Click Send Verification Email.
Step Eight: In your email inbox, open that email when it arrives and click the verification link.
Note: Once your domain is verified, you will see a Get My CNAME Settings link next to that domain
Step Nine: Select Get My CNAME Settings. This is where your CNAME records are located.
The next step is to add each of the 5 CNAME records to GoDaddy. Those steps are outlined below.
Adding CNAME Records in GoDaddy
To add CNAME records in GoDaddy’s DNS Settings, do the following:
Step One: Log in to GoDaddy or your DNS provider.
Step Two: Select Manage My Domains.
Step Three: Select the domain you want to authenticate.
Step Four: Scroll down to Manage DNS.
Note: This is where you will add your CNAME records.
Step Five: Under Records, click Add.
Step Six: Choose CNAME as the type.
Step Seven: For the host value, use the Name field under CNAME Records.
Step Eight: For points to, use the Data field under CNAME Settings.
Note: TTL can remain as the default.
Step Nine: Repeat this process for all CNAME records in the CNAME Settings page.
Frequently asked questions:
Q. How can I check to see if I set the CNAME records up correctly?
A. I’d recommend using a tool called MxToolBox, insert the full key name from SharpSpring (example: em.yourdomain.com, s1._domainkey.yourdomain.com, etc.), change the search to CNAME Lookup and search. If successful, you should see the Data from SharpSpring (example: em.v*****.c********.e.marketingautomation.services) under the Canonical Name column in MxToolbox.
Q. How does this impact what my email looks like in the inbox?
A. The email will show the sending domain as the domain you have configured with DKIM (signed-by), and a return path (mailed-by) including that same domain.