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Setting Up DKIM with GoDaddy

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Tim Pogge
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DomainKey Identified Mail (DKIM) authenticates SharpSpring’s emails. That way, even though emails are being sent from a SharpSpring-owned server, the receiving server knows that email is truly coming from you. This is an incredibly important step you must take before sending emails out of SharpSpring. This article will detail how to set up DKIM if you are using GoDaddy.

The following user roles can set up DKIM:

  • Administrators


Article Contents


Setting Up DKIM: Video Walkthrough

The following video will showcase how to set up DKIM:




Verifying Your Domain

You will need to have verify the domain that you want to send from before setting up DKIM. To verify domains, do the following:

  1. In SharpSpring's top toolbar, click  
    user.png  User Settings > Settings.
  2. In the left panel, under Features, click Email Settings.
  3. Click the DKIM and Sending Domains tab.
  4. Click the Add Domain button to verify your domain.
  5. Enter an email address tied to that domain.
  6. Click Send Verification Email.
  7. In your email inbox, open that email when it arrives and click the verification link.
  8. Select Get My CNAME Settings. 
  


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Note: Once your domain is verified, you will see a Get My CNAME Settings link next to that domain.


Adding CNAME Records in GoDaddy

To add CNAME records in GoDaddy’s DNS Settings, do the following:

  1. Log in to GoDaddy or your DNS provider.
  2. Select Manage My Domains.
  3. Select the domain you want to authenticate.
  4. Scroll down to Manage DNS.
  5. Under Records, click Add.
  6. Choose CNAME as the type.
  7. For the host value, use the Name field under CNAME Records.
  8. For points to, use the Data field under CNAME Settings.
  9. Repeat this process for all CNAME records in the CNAME Settings page.
  


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Note: TTL can remain as the default.
 


Frequently Asked Questions

Q: How can I check to see if I correctly set up the CNAME records?
A: MxToolBox is a tool that can help. With it, insert the full key name from SharpSpring, change the search to CNAME Lookup, and search. If successful, you should see the data from SharpSpring under the Canonical Name column in MxToolbox.

Q: How does this impact what my email looks like in the inbox?
A: The email will show the sending domain as the domain you have configured with DKIM (signed-by), and a return path (mailed-by), including that same domain.


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