Creating Social Listening Feeds

Article Contents

• Social Listening
• Adding Facebook Feeds
• Sharing Facebook Posts
• Adding Twitter Feeds
• Adding LinkedIn Feeds
• Listening Feed Options
• Interacting with Feeds
• Interacting with Leads

If you have not already connected your Facebook accounts, refer to Connecting Social Media Accounts. To add a Facebook feed, do the following:

1. In SharpSpring's top toolbar, click
   Social > Social Listening.
2. If necessary, click    Add Tab.
3. Click Add New Feed.
4. Click    Facebook.
5. Click Next.
6. Select a Facebook profile.
7. Select a feed type.
8. Click Finish.

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Description

A feed of posts for a specific Facebook page that is connected to the user that established the Facebook connection in SharpSpring. This feed will give you a list of all the posts for the specific page you select.

A feed of the posts that mentions your @username.

You can share posts directly in your listening feed. To share Facebook posts, do the following:

1. In SharpSpring's top toolbar, click
   Social > Social Listening.
2. Locate the post in a feed.
3. Click the post.
4. Click    Share.
5. Enter the text that you want shown in the shared post.
6. Click Share to post it directly to your page.

When you share a post in the social listening feed, you are sharing it directly to the connected account for that specific feed.

Click to enlarge.

1. In SharpSpring's top toolbar, click
   Social > Social Listening.
2. If necessary, click    Add Tab.
3. Click Add New Feed.
4. Click    Twitter.
5. Click Next.
6. Select a Twitter profile.
7. Select a feed type.
8. Click Finish.

Click to enlarge.

Description

A feed with posts that include your @username.

A feed of your Twitter posts that have been retweeted. 

A feed of posts from a Twitter profile. You can either choose to create
a feed of your profile or search for any Twitter profile.

A feed of posts based on keywords. Use this to search for hashtags,
topics— anything you would enter into the search bar when logged
in to Twitter.

A feed that shows posts for a list of Twitter accounts that you created
in Twitter. See Twitter's external help article on how to use Twitter lists

for more information.

A feed of posts that you have liked on Twitter.

A display of all activity from the accounts that you follow on Twitter.
This is the same view as when you first log in to Twitter.

1. In SharpSpring's top toolbar, click
   Social > Social Listening.
2. If necessary, click    Add Tab.
3. Click Add New Feed.
4. Click    LinkedIn.
5. Click Next.
6. Select a LinkedIn profile.
7. Select a feed type.
8. Click Finish.

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Description

A feed of posts from an administered LinkedIn page. You must be the
administrator of this LinkedIn page.

1. In SharpSpring's top toolbar, click
   Social > Social Listening.
2. Click    Add to create tabs.
3. Add either a Facebook, LinkedIn, or Twitter feed.
4. In a feed, click    Feed Options > Remove to remove a feed.
5. Click the tab's name to rename the tab.
6. In the tab's name, click    Delete to delete a tab.
7. In the tab bar, click    Options for the following options:
   
      •   New Tab
      •   New Feed
      •   Social Settings

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Description

A button that allows you to like a post.

A button that allows you to tweet a post. When
retweeting, you can enter a comment on the post.

Description

A button that allows you to like a post.

A button that allows you to comment on a post. 

A button that allows you to share a post. When sharing,
you can enter your own comment on the post.

Description

A button that allows you to comment on a post. 

A button that allows you to share a post. When sharing,
you can enter your own comment on the post.

If the post is from a lead, you will see the lead score in the post. Click it to go directly to their lead profile.

If the post is from a contact (a lead with the lead status equal to contact), Known Lead icons show on feed posts, as SharpSpring does not record Lead Score for leads with a contact status.

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