Creating Social Listening Feeds

Article Contents

• Understanding Social Listening
• Creating Listening Feed Tabs
• Renaming Listening Feed Tabs
• Deleting Listening Feed Tabs
• Adding Facebook Feeds
• Sharing Facebook Posts
• Adding Instagram Feeds
• Adding LinkedIn Feeds
• Adding Twitter Feeds
• Interacting with Feeds
• Deleting Listening Feeds
• Accessing Listening Feed Options
• Regarding Lead Interaction

You can customize the view of your listening feeds by creating tabs just as you do with your web browser. You can create tabs with up to ten feeds per tab, which lets you stay organized and quickly jump from one feed to another.

To create listening feed tabs, do the following:

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. Click + Add Tab.

Click to enlarge.

You can rename feed tabs as necessary.

To rename listening feed tabs, do the following:

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. Click the desired tab's name.
3. Enter a new name.
4. Click outside of the tab.

The tab will automatically update and display its new name.

Click to enlarge.

You can delete listening feed tabs that are no longer needed.

To delete listening feed tabs, do the following:

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. Hover over the desired tab.
3. Click    Remove.

Click to enlarge.

If you have not already connected your Facebook accounts, refer to Connecting Facebook Accounts to SharpSpring.

To add Facebook feeds, do the following:

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. If necessary, click + Add Tab.
3. Click + Add New Feed.
4. Click    Facebook.
5. Click Next.
6. Select a Facebook profile.
7. Select a feed type.
8. Click Finish.

The different feed types for Facebook are as follows: 

Click to enlarge.

Description

A feed of posts for a specific Facebook page that is connected to the user that established the Facebook connection in SharpSpring. This feed will give you a list of all the posts for the specific page you select.

A feed of the posts that mentions your @username.

You can share posts directly in your listening feed.

To share Facebook posts, do the following:

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. Locate the post in a feed.
3. Click    Share.
4. Enter the text that you want shown in the shared post.
5. Click Share to post it directly to your page.

When you share a post in the social listening feed, you are sharing it directly to the connected account for that specific feed.

Click to enlarge.

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. If necessary, click + Add Tab.
3. Click Add New Feed.
4. Click    Instagram.
5. Click Next.
6. Select an Instagram profile.
7. Select a feed type.
8. Click Finish.

The different feed types for Instagram are as follows: 

Click to enlarge.

Description

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. If necessary, click + Add Tab.
3. Click Add New Feed.
4. Click    LinkedIn.
5. Click Next.
6. Select a LinkedIn profile.
7. Select a feed type.
8. Click Finish.

Click to enlarge.

Description

A feed of posts from an administered LinkedIn page. You must be the
administrator of this LinkedIn page.

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. If necessary, click + Add Tab.
3. Click Add New Feed.
4. Click    Twitter.
5. Click Next.
6. Select a Twitter profile.
7. Select a feed type.
8. Click Finish.

Click to enlarge.

Added Twitter feeds will update based on the connected profile. That said, not every added feed is a feed of the connected profile's tweets. Certain feed types display certain portions of tweets, retweets, or mentions. Profile feeds, for example, will display the majority of posts made to a connected profile. 

The different feed types for Twitter are as follows:

Description

A feed of posts that you have liked on Twitter.

A feed that shows posts for a list of Twitter accounts that you created
in Twitter. See Twitter's external help article on how to use Twitter lists for more information. 

A feed with posts that include your @username.

A feed of posts from a Twitter profile. You can either choose to create
a feed of your profile or search for any Twitter profile.

A feed of your Twitter posts that have been retweeted. 

A feed of posts based on keywords. Use this to search for hashtags,
topics—anything you would enter into the search bar when logged
in to Twitter.

A display of all activity from the accounts that you follow on Twitter.
This is the same view as when you first log in to Twitter.

Description

A button that allows you to comment on a post.

A button that allows you to like a post. 

A button that allows you to share a post. When sharing,
you can enter your own comment on the post.

Description

A button that allows you to comment on a post. 

Description

A button that allows you to comment on a post. 

A button that allows you to share a post. When sharing,
you can enter your own comment on the post.

Description

A button that allows you to like a post.

A button that allows you to tweet a post. When
retweeting, you can enter a comment on the post.

You can delete individual listening feeds that no longer fit into your social media plans.

To delete listening feeds, do the following:

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. Hover over the desired feed.
3. Click    Feed Options > Remove.
4. Click Delete.

Click to enlarge.

1. Click Social > Social Listening in SharpSpring's left toolbar.
2. Click    Options in the tab bar.
3. Select one of the following options:
   
   

   	Option		Description
   	New Feed		Adds a Facebook, Instagram, LinkedIn, or Twitter feed.
   	New Tab		Adds a new tab for listening feeds.
   	Social Settings		Opens the settings page.

4. Repeat as necessary.

Click to enlarge.

If the post is from a lead, you will see the lead score in the post. Click it to go directly to their lead profile.

If the post is from a contact (a lead with the lead status equal to contact), Known Lead icons show on feed posts, as SharpSpring does not record Lead Score for leads with a contact status.

Click to enlarge.