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Activating New SharpSpring Accounts

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Jake Crown
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In order to begin using the SharpSpring application, you must first verify your account, accept the SharpSpring Terms of Service, and provide a legitimate postal address.

This article will detail how to verify account information, accept the SharpSpring Terms of Service, and postal information to comply with the CAN-SPAM Act.
 


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Verifying Email Addresses and Entering Passwords

New accounts must verify email addresses and enter account passwords. Account verification links are inserted into account creation emails.

To verify new accounts and enter passwords, do the following:

  1. Open a new tab in your web browser.
  2. Navigate to the email hosting service associated with the email address linked to your account.
  3. Locate the SharpSpring account verification email.
  4. Click Get Started.
  5. Enter a password for the account.
  6. Click Create Password.
  7. Click Get Started.
   
Note: Passwords must contain one number. Passwords must contain a minimum of 8 characters. Passwords must not contain easily guessable words.


Accepting the Terms of Service

Once you have verified your account, you will need to accept the SharpSpring Terms of Service in order to use the application.

To accept the SharpSpring Terms of Service, do the following:

  1. Open a tab in your web browser.
  2. Navigate to app.sharpspring.com.
  3. Log in to the SharpSpring application. 
  4. Read through the Terms of Service in the window that appears.
  5. Click the authorization checkbox.
  6. Click Accept User Agreement.
  
Note: If you are not an administrator and log in prior to accepting the Terms and Conditions, you will see a message stating that the user agreement has not been accepted.
 
Note: SharpSpring offers Professional Services to assist with setting up and configuring the application.
 


Completing Company Information

After you accept the Terms and Conditions, you will be directed to a page where you are prompted to complete your company information. This information will be used in complying with the CAN-SPAM Act, as this is required in order to use SharpSpring.

To complete your company information, do the following:

  1. Click Add Company Info.
  2. Fill out the following fields in the Company Information section with legitimate information:
    • Company Name
    • Street
    • City
    • State/Province
    • Zip Code 
    • Country
    • Currency
  3. Fill out the following fields in the Agency Information section with legitimate information:
    • Website URL
    • Support URL
  4. Fill out the following fields in the Office Information section with legitimate information:
    • Start Time
    • End Time
    • Time Zone
    • Phone Number
    • Full Name (Billing Contact)
    • Email (Billing Contact)
    • Full Name (Technical Contact)
    • Email (Technical Contact) 
  5. Click Save Settings.
   
Important: Make sure all of the required (*) fields are filled out. If you leave a required field blank, then you will have to re-enter all of the information again.

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