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Connecting Facebook Accounts to SharpSpring

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Jake Crown
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SharpSpring allows you to post to your social media accounts—but only after you connect your social media accounts to SharpSpring.

This article will detail how to connect and delete Facebook connections in SharpSpring.


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Accessing Facebook Social Media Settings

To access social media settings in SharpSpring and connect Facebook, do the following:

  1. In the top-right corner of SharpSpring, click  
    user.png  User Settings > Settings.
  2. In the left menu, under Features, click Social Media.
  3. In the pop-up window that appears, click Add Connection.
  4. Click the  facebook2.png  Facebook icon.
  
Important: Due to recent policy changes at Facebook, you can no longer publish posts to personal Facebook pages via SharpSpring or connect group pages. You can, however, still continue to post to public pages that you manage.


Connecting Facebook to SharpSpring

To connect Facebook to SharpSpring, do the following:

  1. In the window that appears, log in to Facebook.
  2. Click Continue as.
  3. In the page that appears, choose who sees the posts that you publish through SharpSpring:

       •   Public
       •   Friends of Friends
       •   Friends    		    •   Only Me
       •   Custom
       •   Lists
  4. Click Choose what you allow to define what groups and pages you would like to publish to via SharpSpring. 
  5. Click OK. 
  6. In SharpSpring, choose the accounts would you like to connect. 
  7. Check or uncheck your managed pages.
  8. Click Done.
  
Note: If you are already logged in, you will be taken to the first permissions page.
Note: If you change your password, you will need to re-establish your social media connection. 


Disconnecting SharpSpring from Facebook

If you have already connected Facebook and would like to change the settings, simply remove SharpSpring as a connected app in Facebook. To remove SharpSpring as a connected app in Facebook, do the following:

  1. In the top-right corner of Facebook, click caret-down.png  Profile Settings > Settings.
  2. In the menu on the left side of the screen, click Business Integrations.
  3. Click the checkbox next to the SharpSpring app. 
  4. Click Remove.
  5. Optionally, click the Also delete all posts... checkbox.
  6. Click Remove.


Deleting Social Media Accounts 

To delete social media accounts from SharpSpring, do the following:

  1. In the top-right corner of SharpSpring, click  user.png  User Settings > Settings.
  2. In the left menu, under Features, click Social Media.
  3. Hover over the social media account to be deleted. 
  4. Click the  trash.png  Delete icon to the right of the account.
  5. Repeat as necessary.


Tokens and Reconnecting

Facebook connections are based on tokens. Those tokens expire after 60 days. When they do, you will need to reconnect your account. 

As a preventative measure, email will be sent out to all administrators on the account 7 days before the connection is going to expire. The connections in the Social Media Settings page will also display About to Expire.

  


Click to enlarge.

Scheduling posts more than 60 days in advance runs the risk that your connection will expire before those posts can be published. SharpSpring recommends only scheduling 60 days out to ensure that all posts you schedule are published.

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