With the Visual Workflow Builder, SharpSpring offers an interface for you to develop and visualize the journeys for your leads. Point-and-click to build and expand even the most complex automation tasks, including triggers, filters, and actions. You can use the Visual Workflow Builder to construct diagrams of your leads' journeys to better understand the paths they are taking toward conversion. This article will provide information on the various aspects of the Visual Workflow Builder.
The following user roles can create visual workflows:
- Administrators
- Marketing Managers
Article Contents
- Creating Visual Workflows
- Previewing and Editing Content in Visual Workflows
- Gated and Open Triggers
- Frequently Asked Questions
- Ready to Learn More?
Creating Visual Workflows
To create a visual workflow, do the following:
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Note: You can edit an existing visual workflow by typing in the Filter Workflows field for the specific visual workflow, then clicking the name to open it.
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Note: Every Visual Workflow must begin with a trigger, which is the initial event that begins the workflow.
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Note: You can view the performance of your visual workflow, including the total number of times the visual workflow has run, on the main visual workflows page.
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To delete an item, click the 
Delete icon. Deleting an item higher in the workflow will delete all items directly following it.
Previewing and Editing Content in Visual Workflows
You can preview sites, emails, forms, pages, and certain media assets from within the Visual Workflow Builder and quickly jump to them to edit those assets. With a visual workflow, you can see every aspect of your automation from a single interface, which makes this an ideal centerpiece for your marketing strategy.
| Trigger | Available Actions |
| Emails | • Click the send the email action or visits from the email trigger to see a preview of the email. • Click the  Edit icon to edit that email directly in the email designer. |
| Forms | • Click the form trigger to see a preview of the form that people are filling out. • Click the Edit icon to edit that form directly in its Settings page. |
| Media Center | • Click the media center trigger to see a preview of that media center link (except .PDFs). • Click the Edit icon to edit the settings for that Media Center asset. |
| Sites | • Click any site trigger or filter to see a preview of that website, or an unavailable message for unavailable website previews. • When previewing the visits from the page trigger, only tracked sites will show up as a preview since this trigger relies on the page to have tracking code. |
Gated and Open Triggers
The Visual Workflow builder includes options for triggers to have them fire if the trigger condition was met. This condition interacts with the referenced item originating in the specified workflow and action group. Gated and open triggers are available for any branching trigger. These trigger options are as follows:
- Gated Trigger: Only fire the trigger if the email is sent as part of this workflow.
- Open Trigger: Allow this trigger to fire even if the email is sent as a smart email, to a list, or through another group.
Gated and open triggers allow you to create multiple scenarios within the same visual workflow. These triggers allow for the option, on a trigger-by-trigger basis, to choose whether conditional logic should apply, or whether any lead action that meets that condition should fire the trigger.
For example, a trigger for visits from the email with a parent action that sends that email will only fire if a visits from that email was sent from the parent action group, and will not fire if that email is sent as a smart email, to a list, or through another action group.
To utilize open and gated triggers, do the following:
You can start a visual workflow with multiple triggers. However, it is important to note that these triggers will be evaluated as an or condition. Meaning a lead could fulfill trigger A or trigger B or trigger C, and be added to an action group. The option for and triggers is not available in the visual workflow builder. Instead, use a single, more generic trigger combined with filters to create unique communication branches. |
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Note: When selecting Remove from Parent Action Group, the workflow will branch off and will no longer be connected to the original workflow. The lead will no longer be associated with the original workflow and will now receive actions on this new branch.
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Frequently Asked Questions
Q. How do I save a Visual Workflow?
A. Triggers, filters, and action groups are saved automatically once they are added to the visual workflow.
Q. Will my visual workflows and action groups display in the normal Task or Action Group pages, and vice versa?
A. Visual workflows will remain separate from the pre-existing tasks and action groups. These will not be accessible on the same page.
Q. How do I make changes outside of an action group?
A. The action group must be saved prior to making any changes outside of the action group.
Q. Can I rename the branches in my visual workflow?
A. Yes. To rename the branch, simply click on the green bar above your action group and type in a new name. The name will save automatically.
Q. How can I see how far a lead is in a visual workflow?
A. On the Memberships tab of the lead record, the visual workflow name will display, followed by the name of the specific branch a lead has taken part in. You can see aggregate usage, including the last time the visual workflow ran, on the main visual workflows page.
Q. Can visual workflows be repeatable?
A. Visual workflows are repeatable if the action groups are repeatable.
Q. How do time delays work in visual workflows?
A. Time delays in the visual workflow builder are structured around the timing of the prior event. The visual workflow builder does not use from start time delays. When adding time delays to a visual workflow, that delay is timing iterative from the previous event.
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