In this help article, you will learn how to manually unsubscribe a list of contacts in SharpSpring.
The following User Roles can manually unsubscribe a list of contacts.
- Marketing Manager
Use the following steps to manually unsubscribe a list of contacts from receiving emails.
Step One: On the toolbar, hover over Automation, then on the drop-down, click Lists.
Step Two: Filter to find the list containing the contacts you would like to unsubscribe. Click on the list name to view the list members.
Step Three: In the upper right corner of the list, click the Options button, then on the drop-down, click Unsubscribe Contacts in List.
Step Four: A warning will display asking you to confirm you no longer want to send emails to everyone on the list. If so, type the word UNSUBSCRIBE in the open field, then click the Unsubscribe button.
IMPORTANT! You will no longer be able to send emails to these individuals from the SharpSpring application while unsubscribed.
Step Five: There are two ways to confirm you have successfully unsubscribed the lead:
- You will receive a notification in SharpSpring stating
List unsubscribe successful.
- All contacts will be removed from the Members tab and moved to the Exclusions tab. A red
Unsubscribedtag will be to the immediate left of the contact's email.
NOTE: This action will also unsubscribe removed members as well as excluded members of the list.