Setting Up Two-Factor Authentication: SMS Text Message and Call Authentication

Constant Contact supports and recommends two-factor authentication, as it vastly improves account security. Constant Contact's two-factor authentication works together with applicable authenticator applications to generate a security token. When passwords and security tokens are used together, it becomes much more difficult to lose control of an account.

This article will detail how to configure two-factor authentication using SMS messages or voice calls.

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Article Contents

• Administrators Must Enable Two-Factor Authentication
• Setting Up SMS Authentication
• Setting Up Voice Call Authentication

Available With:

Trial	✓
Essential	✓
Advanced	✓
Ultimate	✓

Toolbar:

Settings

Users:

Administrators	✓
Company Managers	✓
Marketing Managers	✓
Sales Managers	✓
Salespersons	✓
Jr. Salespersons	✓

Administrators Must Enable Two-Factor Authentication

Lead Gen & CRM instance administrators must enable two-factor authentication for all users. Once enabled, users will be able to select their preferred method of two-factor authentication, including the Google Authentication App, Okta Verify, SMS message, or phone call authentication. 

After the initial setup process, that method can be used to log in to the Lead Gen & CRM instance going forward. 

Setting up SMS Authentication

Note: Text and data rates may apply.

1. Enter your phone number.
2. Click Send code.
3. Enter the code you received on your mobile device.
4. Click Verify.
5. Optional: Click Setup to set up an additional secondary factor for the next method you want to enroll in.
6. Click Finish.

Setting up Voice Call Authentication

1. Enter your phone number.
2. Click Call.
3. Answer the call on your phone to hear a one-time security code.
4. Enter the code provided.
5. Click Verify.
6. Optional: Click Setup to set up an additional secondary factor for the next method you want to enroll in.
7. Click Finish.