Imported lists can be rejected by SharpSpring due to poor quality. This article will provide information on reasons for imported list failures and rejections.
The following user roles can utilize import tools in SharpSpring:
- Company Managers
- Marketing Managers
- Sales Managers
To protect the deliverability of SharpSpring's customers and platform, SharpSpring blocks imports of lists that contain an unacceptable percentage of known bad emails, spam traps, hacked emails, and the like. Each email address is being checked against a database of over 2 billion email addresses that are toxic, have typos, or have a history of being purchased.
When a new email contact list is imported, SharpSpring evaluates the overall quality of the list based on a variety of factors, including an evaluation done by a third-party verification service. If 45% or more of the list contains contacts with email addresses deemed suppressed, invalid, toxic, or purchased, SharpSpring will not allow the contact list import to continue. While any list may contain a few of these email addresses, lists that are old, purchased, or otherwise of poor quality will exceed acceptable thresholds and will be blocked prior to import.
If a list has been rejected, evaluating the source of the list to determine if the addresses are current and have opted in to receiving email is key.
After list verification is complete, attempt importing the list again. If issues still occur, contact [email protected].
Important: If the contacts in this list did not directly opt in to receiving email from you, and the addresses were purchased or scraped, sending to them is against SharpSpring's Terms of Service. Importing and sending to those types of contacts can lead to deliverability problems and account termination.
When a list is rejected, the following will occur in the Import History tool:
- The rejected list event will be viewable.
- Rejected list events cannot be deleted.
- Rejected lists will appear as Import List Name—Rejected under the Contact Imported To column.
- When hovering over Details under the Error Log column, a tooltip will display the following:
The import for the list has scored in the bottom 2.5% of all lists
and was rejected due to quality concerns. Please reach out to our
compliance team or view this support article for more information.