Providing Feedback and Feature Requests with Sharp Ideas

Sharp Ideas is SharpSpring's product feedback site, giving you a direct line to SharpSpring's Product team. With Sharp Ideas, you can submit new feature requests or suggest improvements to current features. This article will detail how to join in the conversation to help shape the future of the SharpSpring application. Article Contents Benefits of Sharp Ideas Accessing Sharp Ideas Accessing User Settings User Settings: Changing Email Notifications User Settings: Setting Avatars User Settings: Account Information User Settings: Changing Passwords User Settings: Deleting Profiles User Settings: Exporting Data Searching Content Feature Requests Submitting Ideas Supporting Ideas Commenting on Ideas			Available with:
			Marketing Automation	✓
			CRM Ultimate	✓
			CRM PRO	✓
			CRM Free	✓
			Toolbar:
			Users:
			Administrators	✓
			Company Managers	✓
			Marketing Managers	✓
			Sales Managers	✓
			Salespersons	✓
			Jr. Salespersons	✓

Benefits of Sharp Ideas

If you have an idea on how to improve the SharpSpring application, then SharpSpring wants to hear from you. Sharp Ideas is a way for you to submit overall feedback and application feature requests.

With Sharp Ideas, you can:

• Suggest ideas for new features. Marketing automation is always changing, and SharpSpring intends on remaining an industry leader. Updates, improvements, and new features are always being added to provide you with more options when creating marketing content. If you have an idea on what features SharpSpring should add to the application, then provide a request on how best to implement them.
  
  
• Request improvements to existing features. SharpSpring wants to provide the best user experience possible and is always improving the application. If a feature is not performing up to task, then submit feedback and say how the application can be improved.
  
  
• See and vote on ideas other users have posted. Every SharpSpring user has input on which features SharpSpring could implement. You can view other users' ideas and vote on whether or not you think those ideas would benefit the application as a whole.
  
  
• Stay updated on SharpSpring's latest features and product roadmap. If you want to see how SharpSpring is developing features, upvote requests to subscribe to them. This will keep you informed of all the progress being made on that feature.

Accessing Sharp Ideas

Sharp Ideas is located at ideas.sharpspring.com. Log in to Sharp Ideas with the same login credentials that you use to log in to SharpSpring. Once logged in to Sharp Ideas, you can begin to: Customize your account settings Search for available ideas and feature requests Post your own ideas and feature requests Comment on other ideas and feature requests

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Accessing User Settings

While many of your settings are carried over from the SharpSpring application, you may find that you need to customize certain user settings for Sharp Ideas. To modify user settings in Sharp Ideas, click Settings from any page in Sharp Ideas. The available settings are as follows:

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When modifying settings, be aware that all changes are saved automatically. Changes will be reflected when you refresh or exit the Settings page.

In addition, the User Settings page displays all of the ideas you have supported or commented on.

User Settings: Changing Email Notifications

You can determine when you receive emails on supported ideas. To modify notification settings, do the following: Log in to Sharp Ideas. Click Settings. Click the desired checkboxes in the Email Notifications for Ideas You Support section:

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User Settings: Setting Avatars

SharpSpring utilizes Gravatar for avatar services. For example, uploaded Gravatar images are displayed as the    User Settings icon in the SharpSpring application.

Gravatar services require that you sign up for or use a Wordpress account. To access Gravatar, do the following: Log in to Sharp Ideas. Click Settings. Click the Gravatar.com link in the Avatar section. Click Sign In. Create a Wordpress account, or sign in with an existing Wordpress account. Upload an avatar to your email address. For more information on uploading and modifying avatars, refer to Setting Avatars.		Click to enlarge.
		Note: If you are already logged in to Gravatar.com, click My Gravatars in Gravatar's top toolbar to access avatar settings.

User Settings: Account Information

You can modify certain account information settings at any time. To modify a username, account password, or default language, do the following:

Log in to Sharp Ideas. Click Settings. Click Edit Name in the Username field. Enter a new username. Click Edit Email in the Email field. Enter a new email address. Click Edit Language in the Language field. Click    List. Select the desired default language.		Click to enlarge.
		Note: Clicking outside of the field will deselect the field and retain entered changes.

User Settings: Changing Passwords

For security purposes, SharpSpring recommends that you periodically change your password. To change password settings, do the following:

Log in to Sharp Ideas. Click Settings. Click Set Password. Enter a new password in the Enter Your New Password text field. Enter the new password again in the Confirm Your New Password text field. Click Submit.

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Be aware that passwords must contain the following:

Password changes are immediate. You will need to use your new password the next time you log in.

User Settings: Deleting Profiles

If you would prefer to disassociate your ideas from your SharpSpring account, you can delete your Sharp Ideas profile. Be aware that deleting your profile cannot be undone.

To delete your profile, do the following: Log in to Sharp Ideas. Click Settings. Click Delete My Profile. Click OK in the modal window that appears.

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After deleting your profile, the following will occur:

• Your posted comments and submitted ideas with support will be attributed to Anonymous.
• Your ideas without support will be deleted.
• Your email address and personal data will be removed from existing tickets.

User Settings: Exporting Data

If you would like to export an external data file all of the content you have submitted to Sharp Ideas, do the following:

Log in to Sharp Ideas. Click Settings. Click Export My Data. Navigate your web browser to the email service associated with your Sharp Ideas email address. Locate the email sent from SharpSpring. Save or download the attached data.

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Exported data will be attached as .CSV files.

Searching Content

You can search for submitted ideas and other content at any time and from any page within Sharp Ideas. To search for content, do the following: Log in to Sharp Ideas. Locate the    Search Bar. Enter the desired term or phrase into the text field. Click the applicable result in the Search Results list.		Click to enlarge.
		Note: To clear search results, click Clear Search Results.

Feature Requests

If you have an idea for a feature improvement or a new feature, you can submit a feature request. Every feature request goes through SharpSpring's Product Management team, where requests are researched, vetted, and may be grouped in with other existing projects in the development roadmap.

The team looks closely at every feature request to evaluate the current behavior of the related application areas and your proposed solution. If your proposed solution fits with SharpSpring's development roadmap, it will be added to the backlog. Be aware that certain feature requests may not be actionable or fit into SharpSpring's vision for the application.

Similar to the categorization of support issues, feature requests are organized as follows:

Submitting Ideas

SharpSpring values your input and wants to hear from you on how to make the application better. You can submit feature requests and other ideas at any time. To submit ideas and feature requests, do the following:

Log in to Sharp Ideas. Click the desired section in the Feedback Forums list. Enter a title for your idea into the Enter Your Idea text field. Select the category your idea best applies to in the Category drop-down menu. Optionally, enter details about your idea in the Describe Your Idea field. Optionally, click Attach a File to upload an associated file. Click Post Idea.		Click to enlarge.
		Note: To delete an idea after submitting it, click the Delete option under the idea.

Be aware that similar ideas will populate below the Enter Your Idea text field as you type in your idea. If you see a similar idea already posted, consider instead supporting the existing idea and adding your insight as a comment.

Supporting Ideas

You can offer votes of support for other ideas. To support an idea, do the following:

Log in to Sharp Ideas. Click the desired section in the Feedback Forums list. Click Vote next to the desired idea. Optionally, click Vote again to withdraw your support.

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Commenting on Ideas

You can offer insight or comments on other ideas. To comment on ideas, do the following: Log in to Sharp Ideas. Click the desired section in the Feedback Forums list. Click the name of the desired idea. Enter your comment into the Add a Comment text field. Click Post Comment. Practice polite and professional commenting etiquette when interacting with other ideas, comments, or users.		Click to enlarge.
		Note: If a submitted idea is rude, off-topic, or inappropriate, click Flag Idea as Inappropriate.
		Note: To delete your submitted comment, click Delete next to the comment.