Sales Dialer Activity Report Overview

Article Contents

• Accessing the Sales Dialer Activity Report
• Understanding the Sales Dialer Activity Report
• Configuring the Sales Dialer Activity Report
• Saving Sales Dialer Activity Report Data
• Scheduling Sales Dialer Activity Report Data
• Exporting Sales Dialer Activity Report Data

The Sales Dialer Activity report is housed with SharpSpring's other sales reports.

Click Reports > Sales Dialer Activity to access the Sales Dialer Activity report from SharpSpring's top toolbar.

When viewing the available information, click the
    Sort carets to sort by alphabetical, ascending, or descending order. The displayed order depends upon the particular information column.

This information changes based upon the selected timeframes and users. The Sales Dialer Activity report displays the following information:

The users that have made outbound calls via the Sales Dialer.

The total number of calls that were made by the user. 

The total amount of time that the user spent making calls.

The average amount of time that the user spent on calls. This is based on business hours.

The daily average of the total number of calls a user made.

The total number of calls that were answered by the contact.

The daily average number of calls that were answered by the contact. This is based on business hours.

There may come a time when you have many different users assigned to Sales Dialer seats, each making their own calls. This will most likely result in a wealth of information—but it may be too much to review all at once.

To better find the information you are looking for, consider using filters to show only the information you need. With filters, you can display information by:

• A specified timeframe for due dates
• Individual users or user tags

To configure displayed report information, do the following:

1. In SharpSpring's top toolbar, click
   Reports > Sales Dialer Activity.
2. Click the Date Range calendar in the Filters panel.
3. Select the desired starting and ending date from the calendar menu that appears.
4. Click the Users and User Tags text field.
5. Select any or all of the listed users and user tags.

Once you have configured your desired filters, filtered results will display in main report pane.

1. In SharpSpring's top toolbar, click
   Reports > Sales Dialer Activity.
2. Configure any desired report filters.
3. Click    More Options > Save Report.
4. Enter a title for the report in the modal window that appears.
5. Click OK.

Saved files will appear in the Manage Reports page in your settings.

1. In SharpSpring's top toolbar, click
   Reports > Sales Dialer Activity.
2. Configure any desired report filters.
3. Click    More Options > Save and Schedule Report.
4. Click New Schedule.
5. Set the Should this schedule be enabled? toggle to Enabled.
6. Enter the names of desired users or tagged groups in the Send this report to these users or tags text field.
7. Enter a subject line for the scheduled email in the Email Subject text field.
8. Enter the message that will be displayed in the email's body in the Email Message text field.
9. Select the desired report to send in the Select a report to send drop-down menu.
10. Select one of the following options in the Select a time to schedule the report section:
    
       •   Send immediately forces the email to
            send as soon as the scheduling is
            complete.
    
       •   Schedule for later uses a calendar to
            select a desired date and time to
            schedule reports.
11. Select how often to send this same scheduled email from the Repeat drop-down menu:
    
    

    •   Send just once    •   Daily    •   Weekly

    •   Monthly    •   Yearly

12. Optionally, click the Delete schedule upon completion checkbox to delete the scheduled report after scheduling the report.
13. Click Done.

1. In SharpSpring's top toolbar, click
   Reports > Sales Dialer Activity.
2. Configure any desired report filters.
3. Click    More Options.
4. Select one of the following export options:
   
      •   Export to .PDF
      •   Export to .CSV
5. Depending on your export type, do the following:
   
     • Download the .PDF file in the browser tab
        that appears
   
     • Download the .CSV file in the Export 
        Manager banner that appears