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Managing Billing Info Settings for Clients in the European Union

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Nik Schultz
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SharpSpring is built to accommodate all types of marketing agencies and the relationships they have with clients. This includes how agencies and clients approach their billing and payout preferences. Clients in the European Union have certain tax and bank issues to consider. This article will detail how to manage billing and payout settings in the Billing Info page.


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Understanding This Document

This documentation is meant to show how to configure bank account and payment settings.

This documentation does not contain information on the many aspects and inner workings of SharpSpring's billing system. That information is located in a dedicated FAQ page.

For more information, refer to FAQs on the New Agency Billing System or contact SharpSpring Support.


Entering IBAN Payment Information

You will need to enter payment information in order to pay license and service fees to SharpSpring. You can enter payment information that utilizes either a bank account or a credit card as a primary payment method. SharpSpring strongly recommends using the bank account payment method, as it offers lower transaction fees and does not require as many updates to associated account or billing information.

Some countries in the European Union support international bank account numbers (IBAN) in order to utilize bank accounts. To enter bank account information, do the following:

  1. In SharpSpring's top toolbar, click
    12user.png  User Settings > Settings. 
  2. In the left panel, under My Company, click
    Billing Info.
  3. Click IBAN in the Choose a Payment Method section.
  4. Enter the name associated with the IBAN record
    in the Name field.
  5. Enter the IBAN information in the Card Details field.
  6. Click the The information provided will be
    used under the terms of the Stripe
    agreement     checkbox.
  7. Click Save.  
     Click to enlarge.


Editing Saved IBAN Payment Information

There may be a time when you need to update or edit your IBAN information. To edit your saved IBAN information, do the following:

  1. In SharpSpring's top toolbar, click
    12user.png  User Settings > Settings. 
  2. In the left panel, under My Company, click Billing Info.
  3. Scroll to the Choose a Payment Method section.
  4. Click Edit/Change account. 
  5. Select the IBAN tab.
  6. Enter the name associated with the IBAN record in the Name field.
  7. Enter the IBAN information in the Card Details field.
  8. Click the The information provided will be used under the terms of the Stripe agreement checkbox.
  9. Click Save.
    Click to enlarge.
Note: To cancel any changes to your information, click Cancel. Your settings will revert to the most recent bank account or credit card on file.


Entering Credit Card Payment Information

If you prefer, you can use a credit card instead of a
bank account for billing purposes. To enter credit card information, do the following:

  1. In SharpSpring's top toolbar, click
    12user.png  User Settings > Settings. 
  2. In the left panel, under My Company, click
    Billing Info.
  3. Click Credit Card in the Choose a Payment
    Method     section.
  4. Enter the name on the credit card in the Name field.
  5. Enter the street address attributed to the credit
    card billing address in the Billing Address field. 
  6. Enter the city attributed to the credit card billing
    address in the City field.
  7. Enter the state attributed to the credit card billing
    address in the State field.
  8. Enter the postal code attributed to the credit card
    billing address in the Postal Code field.  
  9. Enter the country attributed to the credit card
    billing address in the Country field.
  10. Enter the credit card number in the Card
    Number     field.
  11. Enter the credit card expiration date in the
    MM/YY field.
  12. Enter the three-digit card verification code (CVC)
    into the CVC field.
  13. Click the The information provided will be
    used under the terms of the Stripe
    agreement     checkbox.
  14. Click Save.
  


Click to enlarge.
Note: If your credit card billing address information is the same as the company address information in the Company Profile, you can click the Use company address for billing checkbox to automatically populate those fields.
 
Important: You must click the The information provided will be used under the terms of the Stripe agreement checkbox in order to save your credit card information.
   


Editing Saved Credit Card Payment Information

There may be a time when you need to update or edit your credit card payout information. To edit your saved payment information, do the following:

  1. In SharpSpring's top toolbar, click
    12user.png  User Settings > Settings. 
  2. In the left panel, under My Company, click Billing Info.
  3. Click Edit/change. 
  4. Select the Credit Card tab.
  5. Enter your new credit card information.
  6. Click Save.

When saving new credit card information, your newly saved credit card will replace your previous payment method.

Once the the system has determined that your credit card is active and usable, the credit card will be verified.

This verification process is normally instant, though it can take more than a few minutes to complete.

    


Click to enlarge.
 
Important: You must click the The information provided will be used under the terms of the Stripe agreement checkbox in order to save your changes.
 
Note: To cancel any changes to your information, click Cancel. Your settings will revert to the most recent bank account or credit card on file.
   


Entering VAT Information

If you are located in a country that is part of the European Union, you will most likely need to enter value-added tax (VAT) information in order to receive payments. To enter VAT information, do the following:

  1. In SharpSpring's top toolbar, click
    12user.png  User Settings > Settings. 
  2. In the left panel, under My Company, click
    Billing Info.
  3. Scroll to the Value-Added Tax section.
  4. Enter your VAT number in the Enter your
    agency's VAT number     field.
  5. Click Save.    
       Click to enlarge.

Be aware that these settings may not appear if your agency is located outside of the European Union. For more information on VAT usage, contact your agency.


Editing VAT Information

You can edit your VAT information as necessary. To edit VAT information, do the following:

  1. In SharpSpring's top toolbar, click
    12user.png  User Settings > Settings. 
  2. In the left panel, under My Company, click
    Billing Info.
  3. Scroll to the Value-Added Tax section.
  4. Click Edit/change.
  5. Enter your new VAT number in the Enter your
    agency's VAT number     field.
  6. Click Save.    
       Click to enlarge.


Countries Supporting IBAN

Not every country in the European Union supports IBAN. The following table provides information on whether or not a country supports IBAN:

         
Country IBAN Support   Country IBAN Support
Austria

Yes

   Italy Yes
Belgium

Yes

   Lithuania Yes
Bulgaria

No

   Luxembourg Yes
Croatia

No

   Latvia Yes
Cyprus

Yes

   Malta Yes
Czechia

No

   Netherlands Yes
Denmark

No

   Poland No
Estonia

Yes

   Portugal Yes
Finland

Yes

   Romania No
France

No

   Slovenia Yes
Germany

Yes

   Slovakia Yes
Greece

Yes

   Spain Yes
Hungary

No

   Sweden No
Ireland

Yes

   United Kingdom Yes

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