SharpSpring is built to accommodate all types of marketing agencies and the relationships they have with clients. This includes how agencies and clients approach their billing and payout preferences. Clients in the European Union have certain tax and bank issues to consider. This article will detail how to manage billing settings in the Billing Info page.
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Understanding This Document
This documentation is meant to show how to configure bank account and payment settings.
This documentation does not contain information on the many aspects and inner workings of SharpSpring's billing system. That information is located in a dedicated FAQ page.
For more information, refer to FAQs on the New Agency Billing System or contact SharpSpring Support.
Entering IBAN Payment Information
You will need to enter payment information in order to pay license and service fees to SharpSpring. You can enter payment information that utilizes either a bank account or a credit card as a primary payment method. SharpSpring strongly recommends using the bank account payment method, as it offers lower transaction fees and does not require as many updates to associated account or billing information.
Some countries in the European Union support international bank account numbers (IBAN) in order to utilize bank accounts. To enter bank account information, do the following:
Editing Saved IBAN Payment Information
There may be a time when you need to update or edit your IBAN information. To edit your saved IBAN information, do the following:
Entering Credit Card Payment Information
If you prefer, you can use a credit card instead of a
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Note: If your credit card billing address information is the same as the company address information in the Company Profile, you can click the Use company address for billing checkbox to automatically populate those fields.
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Important: You must click the The information provided will be used under the terms of the Stripe agreement checkbox in order to save your credit card information.
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Editing Saved Credit Card Payment Information
There may be a time when you need to update or edit your credit card payout information. To edit your saved payment information, do the following:
When saving new credit card information, your newly saved credit card will replace your previous payment method. Once the the system has determined that your credit card is active and usable, the credit card will be verified. This verification process is normally instant, though it can take more than a few minutes to complete. |
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Important: You must click the The information provided will be used under the terms of the Stripe agreement checkbox in order to save your changes.
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Note: To cancel any changes to your information, click Cancel. Your settings will revert to the most recent bank account or credit card on file.
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Entering VAT Information
If you are located in a country that is part of the European Union, you will most likely need to enter value-added tax (VAT) information in order to receive payments. To enter VAT information, do the following:
Be aware that these settings may not appear if your agency is located outside of the European Union. For more information on VAT usage, contact your agency.
Editing VAT Information
You can edit your VAT information as necessary. To edit VAT information, do the following:
Countries Supporting IBAN
Not every country in the European Union supports IBAN. The following table provides information on whether or not a country supports IBAN:
Country | IBAN Support | Country | IBAN Support | |
Austria |
Yes |
Italy | Yes | |
Belgium |
Yes |
Lithuania | Yes | |
Bulgaria |
No |
Luxembourg | Yes | |
Croatia |
No |
Latvia | Yes | |
Cyprus |
Yes |
Malta | Yes | |
Czechia |
No |
Netherlands | Yes | |
Denmark |
No |
Poland | No | |
Estonia |
Yes |
Portugal | Yes | |
Finland |
Yes |
Romania | No | |
France |
No |
Slovenia | Yes | |
Germany |
Yes |
Slovakia | Yes | |
Greece |
Yes |
Spain | Yes | |
Hungary |
No |
Sweden | No | |
Ireland |
Yes |
United Kingdom | Yes |
Regarding Payment Thresholds
To avoid errors and potential issues, SharpSpring will not provide a payout if your bank account's payout balance is below a minimum threshold. That threshold is based on your selected currency. These thresholds are as follows:
- Bank accounts that use the Euro (EUR) have a minimum payout of 1.00 euros.
- Bank accounts that use the British pound sterling (GBP) have a minimum payout of 1.00 pounds.
- Bank accounts that use the Swiss franc (CHF) have a minimum payout of 5.00 francs.
- Bank accounts that use the Danish krone (DKK), Norwegian krone (NOK), or Swedish krona (SEK) have a minimum payout of 20.00 kronor.
Be aware that if your available account balance is less than the minimum payout amount, then it will remain in your Stripe account until your balance increases.