When using your cards or bank accounts for charges, there may be times when the process results in error.
Before contacting Lead Gen & CRM Support, you may want to contact your card issuer or troubleshoot your errors.
This article will provide a list of known charge errors and issues.
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Error Messages
The following error messages are contained in sent failed charge error message emails:
Error Message | Error Meaning | Suggested Resolution | ||||
You have exceeded the balance or credit limit available on your card. |
You are making a charge for more than you are able to on your card. |
Contact your card issuer for more information or use an alternative payment method. |
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The card does not support the specified currency. |
Certain cards cannot make charges in currencies not native to the card's issuing country. |
Contact your card issuer for information on whether the card can be used for the specified currency. |
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The card has been declined for an unknown reason. |
There are many different reasons why a card issuer could decline a charge. |
Contact your card issuer for more information. |
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The card has expired. |
Cards cannot be used after a set expiration date. |
Use another card. |
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The card has insufficient funds to complete the purchase. |
The available balance for the card may not be enough for the charge. |
Use an alternative payment method. | ||||
The payment amount is invalid, or exceeds the amount that is allowed. |
There might be an issue with the input payment value. |
If the amount appears to be correct, contact your card issuer or bank to make sure that you can make purchases of that amount. |
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An error occurred while processing the card. |
There are many different errors that can occur between your card issuer, Lead Gen & CRM, and Stripe. |
Attempt the payment again. If it still cannot be processed, try again later. |