| When using your cards or bank accounts for charges, there may be times when the process results in error.
Before contacting SharpSpring Support, you may want to contact your card issuer or troubleshoot your errors. This article will provide a list of known charge errors and issues.
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Error Messages
The following error messages are contained in sent failed charge error message emails:
| Error Message | Error Meaning | Suggested Resolution | ||||
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You have exceeded the balance or credit limit available on your card. |
You are making a charge for more than you are able to on your card. |
Contact your card issuer for more information or use an alternative payment method. |
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The card does not support the specified currency. |
Certain cards cannot make charges in currencies not native to the card's issuing country. |
Contact your card issuer for information on whether the card can be used for the specified currency. |
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The card has been declined for an unknown reason. |
There are many different reasons why a card issuer could decline a charge. |
Contact your card issuer for more information. |
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The card has expired. |
Cards cannot be used after a set expiration date. |
Use another card. |
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The card has insufficient funds to complete the purchase. |
The available balance for the card may not be enough for the charge. |
Use an alternative payment method. | ||||
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The payment amount is invalid, or exceeds the amount that is allowed. |
There might be an issue with the input payment value. |
If the amount appears to be correct, contact your card issuer or bank to make sure that you can make purchases of that amount. |
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An error occurred while processing the card. |
There are many different errors that can occur between your card issuer, SharpSpring, and Stripe. |
Attempt the payment again. If it still cannot be processed, try again later. |