Connecting Instagram Accounts to SharpSpring

Article Contents

• Regarding Instagram Business Accounts and Facebook Pages
• Connecting Instagram to SharpSpring
• Editing Connection Settings
• Disconnecting SharpSpring from Instagram and Facebook
• Deleting Social Media Account Connections 
• Tokens and Reconnecting

Once you have connected your Instagram Business and Facebook Page accounts, you can connect them to SharpSpring.

To access social media settings in SharpSpring and connect Facebook and Instagram, do the following:

1. Click Settings in SharpSpring's top toolbar.
2. Click Social Media, located under Features in the left menu.
3. Click Add Connection in the pop-up window that appears.
4. Click    Instagram.
5. Log in to your Facebook Page account in the window that appears.
6. Click Continue as.
7. Click the checkbox next to your desired Instagram Business account.
8. Click the checkbox next to your desired Facebook Page account.
9. Click Next.
10. Set all of the What is SharpSpring allowed to do? toggles to Yes. 
11. Click Done.
12. Click OK.
13. Click the checkbox next to your desired Instagram Business account.
14. Click Done.

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There may come a time when you need to edit the connection between Facebook, Instagram, and SharpSpring. Connection settings are edited through Facebook.

To edit connection settings, do the following:

1. Open a new tab in your web browser.
2. Log in to your Facebook Page account in that browser tab.
3. Click    Profile Settings > Settings and Privacy > Settings in the top-right corner of Facebook.
4. Click Business Integrations in the left panel.
5. Click View and Edit next to the SharpSpring app.
6. Configure settings as desired.
7. Click Save.

You can delete connections between SharpSpring and your social media accounts as necessary.

Be aware that, in order to connect previously connected accounts, you will need to connect them as though they were a new connection.

To delete social media account connections from SharpSpring, do the following:

1. Click  Settings in SharpSpring's left toolbar.
2. Click Social Media, located under Features in the left menu.
3. Hover over the social media account to be deleted. 
4. Click    Delete.
5. Click Delete.
6. Repeat as necessary.

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As Instagram requires Facebook, be aware that Facebook connections are based on tokens. Those tokens expire after 60 days. When they do, you will need to reconnect your account.

As a preventative measure, email will be sent out to all administrators on the account 7 days before the connection is going to expire. The connections in the Social Media Settings page will also display About to Expire.

Scheduling posts more than 60 days in advance runs the risk that your connection will expire before those posts can be published. SharpSpring recommends only scheduling 60 days out to ensure that all posts you schedule are published.